Privacy Policy mama4 — Your Data Security Is Our Priority

01 Introduction

Mama4 ("we", "Platform") cares about the privacy of every user who uses our services. This Privacy Policy is drawn up to ensure you have a clear understanding of how your personal data is handled from the moment you first visit our website through to your use of all the services we offer.

As a responsible online entertainment platform, we take every aspect of data protection seriously. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international standards in user data handling. Your trust is our most valued asset, and we will never misuse any information you entrust to us.

This policy applies to all users who access the mama4 platform via the website, mobile app or any other digital channel we operate.

02 Personal Data We Collect

Mama4 only collects data that is genuinely necessary to provide you with high-quality services. The following are the categories of data we collect:

Personal Identity Information:

• Full name as shown on official identification documents.
• National identification number (MyKad) or passport number for international users.
• Date of birth for age verification purposes, confirming the user is at least 18 years old.
• Gender and nationality.

Contact Information:

• Active email address used for account communications.
• A valid Malaysian mobile phone number.
• Current residential address for verification and compliance purposes.

Financial Information:

• Payment method details used for deposits and withdrawals.
• Records of deposit transactions, withdrawals, and betting activity.
• Bank details required to process fund withdrawals.

Technical & Usage Data:

• IP address, device type, operating system and browser version.
• Session log data including login times, logout times and in-platform activity.
• Game records, betting history, and user activity statistics.

03 How We Collect Data

Your personal data is collected through several key channels:

• Account registration: Information you provide during the new account registration process on the mama4 platform.
• KYC Process: Identity verification documents you upload during the Know Your Customer (KYC) process, including ID card images and verification selfies.
• Financial transactions: Information collected automatically when you make a deposit or submit a withdrawal request.
• Platform usage: Technical data collected automatically as you browse and use the platform, including cookies and similar tracking technologies.
• Support communications: Information you share when contacting our customer support team via live chat, email or other channels.
• Third-party sources: In certain cases, we may receive additional information from trusted payment service providers or identity verification agencies for compliance purposes.

04 Purpose of Data Use

Every piece of data we collect is used for a specific and legitimate purpose. mama4 does not use your data for any purpose not stated in this policy:

• Create and manage your user account and verify your identity.
• Process deposits, withdrawals and all financial transactions related to your account.
• Meet legal compliance obligations including Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT).
• Send important account-related notifications such as transaction confirmations, security alerts and policy updates.
• Send relevant promotional information and special offers, subject to your communication preferences.
• Improve service quality, user interface and the overall platform experience.
• Detect and prevent fraudulent activity, account abuse and security threats.
• Provide effective customer support and resolve any complaints or enquiries you may have.

05 Data Sharing with Third Parties

Mama4 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment service providers: To process your deposit and withdrawal transactions securely and efficiently.
• Game software providers: Minimal, anonymised session data is shared with game providers to ensure a smooth gameplay experience.
• Identity verification agencies: For KYC verification and AML compliance purposes as required by law.
• Relevant authorities: When required by Malaysian law or a valid court order, we will disclose the necessary information to the relevant authorities.
• Technology partners: Cloud and technical infrastructure service providers that help us operate the platform, subject to strict confidentiality agreements.

All third parties that receive mama4 user data are bound by data processing agreements that require them to protect your information to the same standards we uphold.

06 Data Security Measures

Mama4 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, alteration, or accidental disclosure.

• High-level data encryption using TLS 1.3 and AES-256 protocols for all stored and transmitted data.
• Active intrusion detection and prevention systems (IDS/IPS) monitor our network 24 hours a day, 7 days a week.
• Two-factor authentication (2FA) is available and encouraged for all user accounts to add an extra layer of security.
• Regular data backups stored at geographically separate locations with strict access controls.
• Mandatory information security training for all mama4 staff who handle user data.
• A comprehensive incident response plan to address any security breaches swiftly and effectively.

In the event of a data security breach affecting your personal information, mama4 will notify you within 72 hours of becoming aware of it, in line with industry best practices.

07 Cookies & Tracking Technologies

Mama4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform so we can improve the user experience.
• Functional Cookies: Save your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Collect anonymous statistical data on platform usage for internal analysis and service improvement.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality and user experience of the mama4 platform.

08 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by mama4:

We will process all user rights requests within 21 business days from the date of receipt of a complete request.

09 Data Retention Period

Mama4 retains your personal data only for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data is retained for the entire duration your account remains active and in use.
• Financial transaction records are retained for a minimum of 7 years in compliance with Malaysia's AML legal requirements.
• KYC and identity verification documents are retained for 5 years after account closure.
• Activity logs and technical data are retained for 2 years for security and investigation purposes when required.
• Once the retention period expires, your data will be securely deleted or anonymised using industry-approved methods.

10 Children's Data Protection

Mama4 services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18 years of age.

• Our registration process requires age verification through date of birth and a valid identification document.
• If we determine that data belonging to a minor has been collected inadvertently, we will promptly delete that data and close the associated account.
• Parents or guardians who suspect their child has registered on our platform are requested to contact our support team immediately for follow-up action.

11 Privacy Policy Amendments

Mama4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or service improvements.

• Users will be notified of any material amendments via in-platform notifications or registered email at least 14 days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
• Continued use of the mama4 platform after the effective date of any amendment means you accept the new version of the Privacy Policy.
• If you do not agree with the amendments made, you have the right to close your account before the amendments take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or wish to exercise your personal data rights, the mama4 Data Protection Officer (DPO) team is here to assist you.

• Reach us via the in-platform live chat for immediate 24/7 responses.
• Email us at [email protected] for enquiries that require documentation.
• We are committed to responding to all privacy-related enquiries within 3 business days.