Terms and Conditions mama4 — Complete User Guide

01 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and mama4 ("Company", "we") regarding your use of the mama4 online entertainment platform, including the website, mobile app, and all related services.

By accessing, registering for, or using any part of the mama4 platform, you hereby confirm that:

• You have read, understood, and agreed to be fully bound by these Terms and Conditions.
• You are at least 18 years of age, or the legal minimum age in your jurisdiction, whichever is higher.
• You are not on any list of persons prohibited from using online gambling services.
• Use of this service is for personal entertainment purposes only and not for commercial purposes.
• The information you provide during registration is accurate, complete, and up to date.

These Terms apply together with the Privacy Policy and all individual game guidelines published on the mama4 platform.

02 Account Registration

To use mama4's services in full, you must register a valid account. The registration process requires you to provide accurate personal information, including your full name, date of birth, active email address, and a valid Malaysian mobile number.

• Each user is only permitted to hold one (1) active account only. Holding multiple accounts is a serious violation.
• Accounts may not be transferred, sold, or shared with any other individual under any circumstances.
• You are fully responsible for ensuring your username and password remain secure and are not disclosed to anyone.
• If you suspect your account has been accessed without authorization, contact our support team immediately.
• Mama4 reserves the right to request identity verification (KYC) documents at any time, including copies of identification cards, bank statements, or other supporting documents.
• Accounts that fail to complete the KYC process within the stipulated timeframe may be suspended until verification is finalised.

03 Deposit & Withdrawal

Mama4 supports a range of popular payment methods in Malaysia to facilitate deposits and withdrawals. All financial transactions are processed through a secure SSL encryption system.

• The minimum deposit is RM10.00 and will be credited to your account in real time once payment is confirmed.
• The minimum withdrawal is RM30.00 and is typically processed within 15 to 60 minutes on business days.
• The withdrawal method must match the deposit method used, subject to anti-money laundering (AML) policy.
• Mama4 does not charge any processing fees for deposits. However, some financial institutions may impose their own charges.
• The first withdrawal requires completed KYC verification before it can be processed.
• Balances in gaming accounts inactive for more than 12 consecutive months are subject to a monthly maintenance fee of RM5.00.
• Mama4 reserves the right to suspend the processing of withdrawals that require further review for security or regulatory compliance reasons.

All deposited funds are for gaming purposes only. mama4 is not a financial institution and does not offer interest or returns on account balances.

04 Bonus & Promotions

Mama4 offers a variety of bonuses and promotions from time to time to reward our members. All such offers are subject to specific terms and conditions stated in each promotion announcement.

• The welcome bonus may only be claimed once per eligible new user.
• All bonuses are subject to rollover requirements before withdrawal is permitted. Rollover requirements will be clearly stated in the terms of each promotion.
• Mama4 reserves the right to cancel any bonus if abuse, fraud, or the use of betting strategies intended to manipulate rollover requirements is proven.
• Bonuses are non-transferable between accounts and have no direct cash value until rollover requirements are met.
• Some games may be ineligible or may contribute at a different rate towards fulfilling bonus rollover requirements.
• The validity period of each bonus will be stated in the relevant promotion terms. Expired bonuses will be automatically withdrawn.

05 Game Rules

All games offered on the mama4 platform have their own rules, which can be found in the help section of each game. Users are responsible for understanding the rules before playing.

• Game results are final once a round or wager is completed and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during an active game, mama4 will endeavour to restore the original state fairly. If restoration is not possible, the bet will be voided and the original amount refunded.
• Confirmed wagers cannot be cancelled, modified, or withdrawn by the user.
• Wins resulting from system errors, abnormal displays, or other unusual circumstances are void and will not be paid out.
• Mama4 reserves the right to temporarily suspend any game for maintenance, updates, or other technical reasons.

06 User Conduct

Mama4 is committed to maintaining a safe, fair, and enjoyable gaming environment for all users. Every user is expected to behave respectfully towards other users and our staff.

The following actions are strictly prohibited on the mama4 platform:

• Use of automation software, bots, or any third-party tools to access or play on the platform.
• Attempting to hack, attack, or disrupt mama4's systems and technical infrastructure.
• Use of offensive language, threats, or harassment directed at other users or mama4 staff.
• Colluding with other players to manipulate game outcomes or gain an unfair advantage.
• Spreading false or misleading information about mama4 on any platform.
• Any activity that violates Malaysian law or applicable international law.

Violations of any of the above rules may result in a warning, temporary suspension, or permanent account closure without prior notice.

07 Account Closure

You may close your mama4 account at any time by contacting our customer support team. Before closure, please ensure all pending withdrawals have been settled.

• Mama4 reserves the right to close or suspend an account without prior notice if there is evidence of fraud, abuse, or a breach of terms.
• Accounts closed due to a terms violation may not be eligible to recover any remaining balance, depending on the severity of the breach.
• Users who wish to reactivate a self-closed account may contact customer support. Reactivation is subject to review and approval by mama4.
• Your personal data will be retained for the period required by applicable data protection laws, even after account closure.

08 Liability Limits

The mama4 platform is provided "as is" and mama4 makes no express or implied warranties regarding uninterrupted or completely error-free availability of the platform.

• Mama4 is not liable for any indirect, consequential, or special losses arising from the use of the platform.
• Mama4's total maximum liability to any user shall not exceed the net deposit amount made within the 30 days preceding the liability claim.
• Mama4 is not liable for third-party internet service failures, network disruptions, or device issues beyond our control.
• Users are solely responsible for their own betting decisions. mama4 bears no liability for any financial losses incurred as a result of gameplay decisions.

09 Intellectual Property

All content on the mama4 platform, including but not limited to logos, designs, text, graphics, images, audio, video, and software, is the property of mama4 or our licensors and is protected by applicable copyright law.

• Users may not copy, distribute, republish, or exploit any platform content for commercial purposes without written permission from mama4.
• Unauthorized use of the mama4 logo or brand is strictly prohibited and may result in legal action.
• Any feedback or suggestions you provide to mama4 may be used by us without any obligation of compensation to you.

10 Data Privacy

Mama4 values your privacy. The collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of this agreement.

• Your personal data is collected solely for the purposes of account management, transaction processing, identity verification, and service improvement.
• Mama4 does not sell or share your personal data with third parties for marketing purposes without your consent.
• Your data is stored on secure servers with industry-grade encryption and access restricted to authorised personnel only.
• You have the right to request access to, correction of, or deletion of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

For more information, please refer to our Privacy Policy in full.

11 Responsible Gaming

Mama4 is committed to responsible gaming practices and provides a range of tools to help users manage their playing habits.

• Users can set deposit limits, loss limits, and session time limits through their account settings.
• A self-exclusion option is available for users who wish to take a break from the platform for a set period.
• Mama4 provides links to professional help resources for users who need support with gambling-related issues.
• Users who have activated self-exclusion may not register a new account or request reactivation until the exclusion period has expired.

For more information on the tools and resources we provide, please visit the Responsible Gaming our.

12 Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with this Agreement shall be resolved through the following process:

• Users must first submit a complaint to the mama4 customer support team through official channels for internal resolution.
• If internal resolution fails within 30 days, both parties agree to refer the dispute to a mutually agreed independent arbitrator.
• The arbitration decision is final and binding on both parties.
• No class or collective legal action is permitted — each claim must be filed individually.